At New Horizon Movers, we take pride in offering amazing services and transparency around the work we do. That’s why we make our moving policies easy to find and understand. Keep reading to learn more about our general moving policy, as well as specifics about our local and long distance moving policies.
This Is A Full Professional Service Move!
Please note that the inventory items listed below are not guaranteed volume (cubic feet) or lbs. (weight) accuracy unless an onsite visual estimate was performed. The inventory provided by you on your Estimate Cost for Service only used as a tool for the carrier to generate your total cubic feet (Volume Amount) or lbs. Any additional cubic feet or lbs or any additional services added on move-out day will result in an additional cost based on the terms of the Estimate Cost for Service (once booked) and our company’s full Tariff. Local moving estimates are non-binding, and long-distance estimates are binding.
PACKING YOUR GOODS:
All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost for Service. For health and sanitary reasons all mattresses, box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Note: Packing supplies are not included in the transportation cost and will be charged if required.
Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.
CERTIFICATE OF INSURANCE:
Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.
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Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carry or Shuttle Truck Service charges will apply and be added to the original agreement.
Our Company requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors. ** Any items such as Gun Safes, Upright/Baby Grand Piano, Out/Indoor statues, and any items over 500 lbs will only be moved from and to any location from 1st floor to 1st floor with out any steps (moving any of these items will incur an up charge of $150-$375).
UTILITIES / APPLIANCES:
Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.
GENERAL WAIVERS OF LIABILITY:
Carrier hereby states and shipper acknowledges that carrier is not liable for the following items or conditions in a shipment, where allowed by law: pressed wood furniture, file cabinets and their contents when they have not been emptied by shipper, mechanical conditions of electronics, electrical or plumbing connections, any further damage to any item that is already broken or has otherwise lost the integrity of strength from existing damage at time of pick up. In addition, you are not able to give us to carry and we accept no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, liquids.
ESTIMATED TIME OF ARRIVAL TO YOUR PICKUP LOCATION:
All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts). Note: New Horizon Movers will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule.
LEGAL PROCESS NOTICE TO ALL CLAIMS:
Carrier shall not be liable for the loss or destruction of, or missing goods, or damage of goods tendered hereunder or any part thereof unless claim is made in writing supported by proof of ownership, together with substation of value, and weight. As a condition precedent, all outstanding monies due to the mover must be paid in full before a claim can be submitted to the company (within seven (7) days for local moves or nine (9) months for long distance moves) after the date the goods are delivered or demand thereof refused and must be limited to the destination descriptions of damage indicated on the inventory logs at the time of delivery. It is the shipper’s responsibility to inspect and indicate damaged or missing items on the inventory logs at time of delivery. Valuation of claim will be based on those indications subject to the limitations of liability as described on the Bill of Lading. Liability for the carrier will be in accordance with the liability option selected by shipper.
SUMMARY OF DISPUTE SETTLEMENT PROGRAM:
Our neutral arbitration program has been designed to give neither the carrier nor the shipper any special advantage. If a dispute arises between the carrier and the shipper Arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 U.S.C. Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. 1. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side’s case. 2. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. 3. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. There are many arbitration programs available at multiple locations throughout the United States. We are authorized to use and recommend AMSA Arbitration services. Contact information and other information about AMSA can be found at www.amsa.org Please contact the moving company if you wish to participate in or get more information about the arbitration program.
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SHIPMENT VALUATION AND COVERAGE:
Carrier Basic Liability of $0.60 per pound per article at no charge. If any article is lost, destroyed or damaged while in your mover’s custody, your mover’s liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by $0.60 cent per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for additional cost at customer’s request (cannot be purchased after move has begun). See “Full Value Protection Amount of Liability” above.
CLAIM FILING PROCEDURE:
As per company TERMS AND CONDITIONS, in the unlikely event a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.
To do so, please contact our Claims and customer retention.
By giving us your credit card to New Horizon Movers, I am agreeing to the Terms & Conditions stated above. By approving this Estimate Cost for Service via my electronic or hand signature, I hereby voluntarily free New Horizon Movers the liability of an onsite visual, and agrees to an online, e-mail / over the phone estimate. I am fully aware that I am entitled to an in home consultation at my request for no additional cost and that it is my responsibility to request it.
Estimated price includes:
- **4 Hours Labor + Travel Time + Fuel & Mileage is our MINIMUM CHARGE**
- Estimated cost is non-binding
- Estimates are valid for 30 days from the first day
- wrapping your furniture with moving blankets
- professional disassembling and reassembling of furniture
- * *exceptions: pressed wood or particle board furniture, IKEA furniture, baby cribs, gym equipment**
- Careful loading and unloading
- 60¢/lb per item basic valuation coverage for damages
- * Insurance coverage options available for additional cost
- * Claims must be presented within 7 days of move
- To Reserve/Hold your move date, we need a deposit of $350 credit card/ certified check ( non-refundable). This must be done over the phone with a representative from New Horizon Movers to verify information and availability of move date. Please DO NOT email your credit card information, for security reasons.
What is not covered:
- Loss or damage to jewelry, gemstones, cash, stamps, coins, or currency, bank notes, checks, travelers’ checks, deeds, letters or valuable papers of any kind, coin or stamp collections, photo albums, scrapbooks, perishable items, firearms, ammunition, or contraband.
- Any internal electrical or mechanical component of any device unless external damages are duly noted in writing at the time of delivery.
- Loss of data and recalibration are also excluded.
- Any damage to furniture made from IKEA , pressed wood, or particleboard.
- Loss or damage consisting of breakage of china, glassware, bottles, statuary, bric-a-brac, or items of a brittle nature unless the items have been packed by the carrier and are listed on the inventory. The carrier is not responsible for the contents of boxes packed by the owner.
- Undamaged items to a pair or set where one or more items in the pair or set are lost or damaged.
- Items being moved out of a storage facility other than New Horizon Movers’ facility.
Items we do NOT move:
- House paints
- Open containers of liquid
- Propane tanks or cans
- Gas or oils
- Open alcohol containers
- Open non sealed food containers
- Fire Extinguishers
- Welding Gas
- Disinfectant cleaners (especially those that contain bleach or ammonia)
- Perishable foods (unless the move meets strict guidelines – please check with your carrier about these to see if your move meets the guidelines)
- Items with excessive odor
Items that we DO NOT Disassemble and/or Reassemble:
- Gym Equipment
- Outdoor Playground Equipment
- Items that are Bolted/Screwed into Walls or Floor (TV Brackets, Shelving, Safes, etc)
- Any Item that is disassembled by a customer and/or other moving company
You will be charged from the time of arrival until the contract is closed, plus travel time. The time between the origin of the move and the destination of the move is considered as Labor Time and is included in your hourly labor estimate.
Packaging & Materials
Additional charges will be based according to the amount of time to pack and materials used during your move: *rolls of tape, mattress bags, shrink wrap, tv protection, glass protection, etc.*
Can be made with the following: Cash, certified check, credit card with the addition of 3% charge. WE DO NOT ACCEPT PERSONAL CHECKS.
Cancellation / Reschedule policy:
- All Customers that cancel their move, will forfeit their $350 Deposit (Non-Refundable) Customers must give New Horizon Movers at least 4 days in advance notice, from scheduled move date, to Reschedule with no rescheduling fee.
- Customers that give 2 and 3 days notice to Reschedule, from scheduled move date, will be charged a $150 reschedule fee(Non-Refundable).
- If a customer gives less than 24 hours notice to reschedule, from scheduled move date, customer will be charged a $350 reschedule fee(Non-Refundable).
TERMS OF PAYMENTS:
Upon booking, a credit card is required in the form of Visa, Discover, AMEX or Mastercard (a 3% admin fee for any credit card charge amount will apply). Upon pickup, Full payment is due in the form of Visa, Master Card, Postal Money Order, or Cash (a 3% admin fee for any credit card charge amount will apply) payable to New Horizon Movers.
This estimate is based on a flexible delivery schedule and normal access conditions at both pick-up and delivery locations (there must be access for a 16′ or 26′ straight box truck with a maximum distance of 75ft. from the truck to your door, and carrying up to 2nd floor stairs to avoid additional charges). In the event there is an excessive carry of anything over and above the first 75 feet, which is considered a “normal access condition”, the customer will incur a charge of $0.35 per cubic foot for every additional 75 feet increment. When moving out of an apartment and stairs are involved, there is a charge for any floor above the 1st flight. The customer will incur a charge of $.20 per cubic foot, per additional flight with a minimum charge of $150.00. Lastly, if the customer’s destination cannot accommodate a 26’ straight box truck, the customer will be charged a shuttle fee in the amount of $1.00 per cubic foot, with a minimum charge of $385.00
**Our Storage Facility is not accessible, nor self storage. Appointments must be made 24 hours in advance to pick up. Handling charges will apply** Hours Monday thru Friday 9am-5pm (Saturday & Sunday CLOSED)**
You agree that if your property or belongings are deemed a hazard by New Horizon Movers personnel (due to bed bugs, lice, fleas, rodents, etc., the move will be suspended and rescheduled for the time when the hazard is corrected. In such an event, you will be liable for our minimum payment of 4 hours of labor plus travel, time, fuel, and mileage. Payment is due on the scheduled day.
**PLEASE REVIEW & SEND ESTIMATE BACK WITH SIGNATURE BEFORE MOVING DATE**
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Understanding Your Estimate Cost For Service
The Long Distance Moving Binding Estimate Cost for Service Includes:
- Tolls, Gas, Mileage and Taxes
- Detailed Itemized Inventory List on Move Date
- Special Moving Blankets to Wrap and Protect Your Non – Fragile Items
- Basic Disassembling and Assembling of Furniture (if needed)
- Full Standard Valuation Protection at the rate of 0.60 per pound per article
- One Month of Storage (Must be mentioned and included in estimate PRIOR to booking
RESCHEDULE / CANCEL OF SERVICE:
Rescheduling your move date must be submitted in writing by the customer at least Five (5) business days prior to service date, in order for you to avoid a rescheduling fee of $250.00.
All cancellations for services made by customer prior to service date (including onsite service cancellation made by customer) due to unforeseen circumstances, or any additional services added to the account such as packing services, additional items to be moved, overnight service, storage services or packing materials usage, that are not included in the initial Estimate Cost For Service that was signed and approved by customer, the customer will lose its 20% deposit for cancelling.
TERMS OF PAYMENTS
Upon booking, a deposit of 20% (Non-Refundable) may be required in the form of Visa or MasterCard (a 3% admin fee for any credit card charge amount will apply). Upon pickup, 50% payment is due in the form of Visa, Master Card, Postal Money Order, or Cash (a 3% admin fee for any credit card charge amount will apply) payable to New Horizon Movers. The remaining balance must be paid in full upon arrival of delivery (before unloading your shipment) by CASH only. New Horizon Movers reserves the right to collect up to 70% of total price prior to the goods leaving the origin state.
BINDING ESTIMATE COST FOR SERVICE:
If, before loading your shipment, we believe you are tendering additional household goods or are requiring additional services not identified in the initial Estimate Cost for Service, and you and the carrier cannot reach an agreement, the carrier keeps the right to refuse to service the additional household goods or services. We will agree to service the shipment by agreeing to negotiate a revised written binding estimate and executing a Rescission Of Old Estimate which will list the additional cubic feet or lbs. of household goods and/or additional services. Any additional cubic feet can be charged from $1.00 to $4.00 per cf on top of the original rate received. By executing a Rescission Of Old Estimate the carrier and the customer will consider the initial Estimate Cost for Service as a Non-Binding Estimate Cost for Service. Note: As per company policy, a binding estimate is an agreement made in advance with the shipper. It guarantees the total cost of the move based upon the quantities and services shown on your initial Estimate Cost for Service.
This estimate is based on a flexible delivery schedule and normal access conditions at both pick-up and delivery locations (there must be access for a 48′ or 53′ tractor trailer with a maximum distance of 75ft. from the truck to your door, and carrying up to 2nd floor stairs to avoid additional charges). In the event there is an excessive carry of anything over and above the first 75 feet, which is considered a “normal access condition”, the customer will incur a charge of $0.35 per cubic foot for every additional 75 feet increment. When moving out of an apartment and stairs are involved, there is a charge for any floor above the 1st flight. The customer will incur a charge of $.20 per cubic foot, per additional flight with a minimum charge of $150.00. Lastly, if the customer’s destination cannot accommodate a 53’ tractor trailer, the customer will be charged a shuttle fee in the amount of $1.00 per cubic foot, with a minimum charge of $385.00
All Long Distance deliveries are made on a flexible basis with an estimated arrival time up to 21 business days per customer’s first available delivery date (Ready Date). Unless noted on this Estimate Cost for Service, customers must be able and available to receive the goods starting the day after the goods were picked up. Any changes made by customers to their Ready Date may result in additional storage fees. The charge for storage handling is $0.75 per cubic foot per storage entry, the charge for storage rent is $0.50 per cubic foot per month. All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you. Note: We will not discount any account due to any delays listed above. Our company will keep the customer informed verbally with a new / revised ETA (Estimated Time of Arrival) depending on company schedule.
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Getting Started with New Horizon Movers
When you’re done reviewing our policies, we sincerely hope you’ll get started with our premium moving services. That said, if you have any questions about our moving policies, please contact us so we can get you some answers.